Shipping Policies

Exceptional Service

At Ad Astra By Divya Jagtap, we’re dedicated to giving our customers a fair, rewarding and enjoyable shopping experience. Take a look at our store policies detailed below to learn more, and reach out today with any questions.

 1. SHIPPING and ORDERS 

 

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

 

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

 

For more detail, please review our Returns Policy.

2. REFUND and RETURN POLICY : 

We do not accept returns or refunds due to hygiene reasons. 

Once the orders are placed we begin the first stage of processing and thus cannot cancel it.

Kindly note each piece of Jewellery is completely handcrafted, and in order to be put up for sale must pass our quality testing. Handcrafted imperfections do not affect the functionality of the product.

If there is an issue with your order or functionality of the product, do reach out - artworkbydivya@gmail.com

3. CANCELLATION  : 

Once the order is place on this website, it cannot be cancelled unless there is a valid explanation and for 

such special cases you may contact us at our phone number or at our email given in contact information.